FAQ
Appointments & Booking
How do I book an appointment?
You can book online through our JaneApp booking system, call us at (604) 985-6662, or send us a message through our contact form. Online booking is available 24/7.
Do I need a referral to see a physiotherapist?
No. In British Columbia, you can see a physiotherapist without a doctor’s referral. However, some extended health plans may require one for reimbursement.
How far in advance should I book?
We recommend booking 1–2 weeks in advance for regular appointments. For urgent concerns, call us directly — we often have same-day or next-day availability.
What should I bring to my first appointment?
Please bring:
Your extended health card (if applicable)
A list of current medications
Any relevant imaging or reports (X-rays, MRI, etc.)
Comfortable clothing you can move in
What happens if I need to cancel or reschedule?
Please give us at least 24 hours’ notice if you need to cancel or reschedule. Late cancellations may be subject to a fee.
FAQ
Services & Treatments
What services do you offer?
We offer a wide range of services including:
Physiotherapy
Active Rehabilitation / Kinesiology
Acupuncture
Registered Massage Therapy (RMT)
Chiropractor
Naturopathic Medicine
Counselling / Psychology
Osteopathy
Aesthetics
Laser Hair Removal
Which service is right for me?
Not sure where to start? Book a free 10-minute consult and our team will help you choose the right service and practitioner.
Do you offer ICBC and WCB coverage?
Yes. We provide treatment for ICBC (motor vehicle accident) and WorkSafeBC (workplace injury) claims. We handle the paperwork and bill directly.
Do you treat sports injuries?
Yes. Our team includes physiotherapists and kinesiologists experienced in sports rehabilitation, from weekend warriors to competitive athletes.
Can I see the same practitioner each visit?
Yes. When you book, you can select your preferred practitioner. For continuity of care, we recommend seeing the same practitioner when possible.
FAQ
Billing & Insurance
Do you offer direct billing?
Yes. We offer direct billing for most major extended health insurance plans, including:
- Blue Cross
- Sun Life
- Canada Life
- Manulife
- Green Shield
Please confirm your plan details with our front desk.
What if I don't have extended health insurance?
You can still receive treatment. We accept payment by debit, credit card, or cash. We provide receipts you can submit for reimbursement if you have coverage.
Is physiotherapy covered by MSP?
MSP does not cover private physiotherapy for most patients. However, MSP premium assistance may reduce fees for eligible patients. Please ask our front desk.
How much does treatment cost?
Costs vary by service:
- Physiotherapy Initial Assessment: $150
- Physiotherapy Follow-up: $120
- Pelvic Floor Physiotherapy: $180
- Massage Therapy (60 min): $147
- Acupuncture: $120
Please contact us for a full price list.
Can I use my ICBC or WCB claim?
Yes. We bill ICBC and WorkSafeBC directly for approved claims. Please provide your claim number at your first visit.