{"id":2495,"date":"2026-09-23T17:47:08","date_gmt":"2026-09-23T14:17:08","guid":{"rendered":"https:\/\/back2normal.ca\/?page_id=2495"},"modified":"2026-09-29T20:39:15","modified_gmt":"2026-09-29T17:09:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/back2normal.ca\/fa\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tAppointments & Booking\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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How do I book an appointment? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYou can book online through our JaneApp booking system, call us at (604) 985-6662, or send us a message through our contact form. Online booking is available 24\/7.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Do I need a referral to see a physiotherapist? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tNo. In British Columbia, you can see a physiotherapist without a doctor’s referral. However, some extended health plans may require one for reimbursement.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How far in advance should I book? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWe recommend booking 1\u20132 weeks in advance for regular appointments. For urgent concerns, call us directly \u2014 we often have same-day or next-day availability.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What should I bring to my first appointment? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Please bring:<\/p>

Your extended health card (if applicable)<\/p>

A list of current medications<\/p>

Any relevant imaging or reports (X-rays, MRI, etc.)<\/p>

Comfortable clothing you can move in<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What happens if I need to cancel or reschedule? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tPlease give us at least 24 hours’ notice if you need to cancel or reschedule. Late cancellations may be subject to a fee.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tServices & Treatments\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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What services do you offer? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We offer a wide range of services including:<\/p>

Physiotherapy<\/p>

Active Rehabilitation \/ Kinesiology<\/p>

Acupuncture<\/p>

Registered Massage Therapy (RMT)<\/p>

Chiropractor<\/p>

Naturopathic Medicine<\/p>

Counselling \/ Psychology<\/p>

Osteopathy<\/p>

Aesthetics<\/p>

Laser Hair Removal<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Which service is right for me? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tNot sure where to start? Book a free 10-minute consult and our team will help you choose the right service and practitioner.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Do you offer ICBC and WCB coverage? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes. We provide treatment for ICBC (motor vehicle accident) and WorkSafeBC (workplace injury) claims. We handle the paperwork and bill directly.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Do you treat sports injuries? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes. Our team includes physiotherapists and kinesiologists experienced in sports rehabilitation, from weekend warriors to competitive athletes.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can I see the same practitioner each visit? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes. When you book, you can select your preferred practitioner. For continuity of care, we recommend seeing the same practitioner when possible.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tBilling & Insurance\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Do you offer direct billing? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. We offer direct billing for most major extended health insurance plans, including:<\/p>

  • Blue Cross<\/li>
  • Sun Life<\/li>
  • Canada Life<\/li>
  • Manulife<\/li>
  • Green Shield<\/li><\/ul>

    Please confirm your plan details with our front desk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    What if I don't have extended health insurance? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tYou can still receive treatment. We accept payment by debit, credit card, or cash. We provide receipts you can submit for reimbursement if you have coverage.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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    Is physiotherapy covered by MSP? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tMSP does not cover private physiotherapy for most patients. However, MSP premium assistance may reduce fees for eligible patients. Please ask our front desk.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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    How much does treatment cost? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Costs vary by service:<\/p>

    • Physiotherapy Initial Assessment: $150<\/li>
    • Physiotherapy Follow-up: $120<\/li>
    • Pelvic Floor Physiotherapy: $180<\/li>
    • Massage Therapy (60 min): $147<\/li>
    • Acupuncture: $120<\/li><\/ul>

      Please contact us for a full price list.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Can I use my ICBC or WCB claim? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\tYes. We bill ICBC and WorkSafeBC directly for approved claims. Please provide your claim number at your first visit.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      FAQ Appointments & Booking How do I book an appointment? You can book online through our JaneApp booking system, call us at (604) 985-6662, or send us a message through our contact form. Online booking is available 24\/7. Do I need a referral to see a physiotherapist? No. In British Columbia, you can see a […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2495","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/back2normal.ca\/fa\/wp-json\/wp\/v2\/pages\/2495","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/back2normal.ca\/fa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/back2normal.ca\/fa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/back2normal.ca\/fa\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/back2normal.ca\/fa\/wp-json\/wp\/v2\/comments?post=2495"}],"version-history":[{"count":20,"href":"https:\/\/back2normal.ca\/fa\/wp-json\/wp\/v2\/pages\/2495\/revisions"}],"predecessor-version":[{"id":2616,"href":"https:\/\/back2normal.ca\/fa\/wp-json\/wp\/v2\/pages\/2495\/revisions\/2616"}],"wp:attachment":[{"href":"https:\/\/back2normal.ca\/fa\/wp-json\/wp\/v2\/media?parent=2495"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}